Payment & Shipping


PAYMENT

How can I pay?

  • Ideal
  • Mistercash (bancontact)
  • PayPal
  • Bank Transfer
  • Sofortbanking
  • Credit Card
Do I get an invoice?
Yes. You'll receive confirmation of your order by email. The invoice, and a Returns form, will be included with the items that we send to you.
Is it safe to pay online at DUO CENTRAL?
Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

SHIPPING

What are the delivery costs? 
The cost of delivery for customers within
Netherlands = € 3,95
Belgium = € 6.95

Orders above € 75,- are free of shippingcosts!

Zone 1: € 9,5
(United Kingdom, Sweden, Germany, Italia, Spain, Austria, Denmark, Portugal & France) 

Orders above € 75,- are free of shippingcosts!

Zonde 2 : € 11,5
(Switzerland, Ireland, Poland, Belarus, Finland, Norway, Albania, Croatia, Iceland, Ukraine, Macedonia, Slovakia, Slovenia, Greece and Serbia)

Orders above € 100,- are free of shippingcosts!

Zone 3: €19,5
(Australia, Canada, United States, Morocco, Indonesia, Rusland, Japan, Brazil & South Korea)

Orders till € 100: € 19,95
Orders from € 100 till € 150: € 9,95
Orders above € 150,- are free of shippingcosts!

If your country is not on the list. Please contact us by using our contactpage, or message us button or PM on Instagram/Facebook

What is my order’s delivery time?
Your package will be delivered within 1-4 working days after the order was placed. Outside the Netherlands this will take 2-6 days. You will receive an e-mail as soon as your package has been handed to PostNL/DHL. This e-mail will contain your Track & Trace code so you can track your package.

How can I review the status of my shipment?
You can track your package using the tracking code in the e-mail you will receive from us after your package has been dispatched.

My order has not been delivered after 1-4 working days. What now?
Sometimes the delivery might take a bit longer. If it has been more than one week, we recommend you contact us at info@duo-central.com

What happened when i am not at home?
If TNT/DHL cannot deliver the package to you or your neighbours, they will leave a card in your letterbox. You can use the code on this card to indicate on their website when they can deliver to you. You can also choose to have the package delivered to your neighbours or to a TNT/DHL collection point. If you make no selection, DHL will try to deliver the package again the next day (up to 4 times). Please note: A delivery address cannot be changed once the order has been placed.