- How can I return my order?
Returning packages without using track & trace is at your own risk. If anything shouldhappen to the package, DUO CENTRAL cannot be held liable.
The delivery costs (of the order) will only be reimbursed when an entire order is returned. You are responsible for the delivery costs of the returned articles, those costs we don't pay back. We hold the right not to accept returned packages and envelopes where the delivery costs have not been completely paid for.
Can articles be exchanged?
Articles cannot be exchanged for other articles. But if you still want another size, colour or product you can return the unwanted item, and we will credit this to you within 5 working days! Meanwhile you can order the correct product again in our webshop, which you will then receive the next day (assuming all goes well with the courier company).
When will I get my money back?
Within 14 working days you will receive a refund for the returned articles into the account that you used for the original purchase. Always ask for a track & trace code when you return your product. Without this code, we cannot do anything for you in case of loss by the courier company.
My purchase was delivered wrongly, damaged or incomplete. What should I do?
We are truly sorry if you have a complaint regarding an item delivered by us. Always send an e-mail to our Customer Service first at firstname.lastname@example.org before you return an article. Please do not forget to mention your order number. We will try to resolve your complaint for you as quickly as possible!